Shipping/Return Policy


Our shipping service is available nationwide. Any orders placed from Wednesday to Sunday midnight will be shipped on Monday. Orders placed on Monday and Tuesday midnight will usually be shipped the next day. To ensure the freshness of our products, we use Fedex Express and Priority Mail for shipping. Please note that our products are shipped frozen (without coolant) and will thaw during transit, arriving at a climate temperature, which is normal. 

Upon receiving your order, please refreeze products immediately to preserve their freshness. For the best Pagel & Muffin experience, it is recommended to thaw, slice, and toast them well before consuming.



Due to the perishable nature of our products, all purchases are final and non-refundable.  If your order arrives damaged, missing product, or you have concerns about its quality, please contact our customer service team at immediately for assistance.